TSL
\n \nThe Swiss Laundry
\nLegal
\nThis Cancellation Policy explains when and how you may cancel a Booking with The Swiss Laundry, what charges apply, and how refunds are processed. It is written clearly so you always know exactly where you stand.
\n\n \nBefore collection
\nFree cancellation
\nFull refund · No questions asked
\nAfter collection, before processing
\n₹200 handling charge
\nGarments returned · Narrow window
\nAfter processing begins
\nNo cancellation
\nFull invoice payable · Re-clean available
\nThis Cancellation Policy applies to all Bookings and Orders placed with Swiss Laundry Private Limited, operating as The Swiss Laundry, through any channel — Website, App, WhatsApp, phone or in person.
\nThis policy forms part of our Terms and Conditions available at theswisslaundry.com/terms-and-conditions and should be read alongside them. In the event of any conflict between this policy and the Terms and Conditions, the Terms and Conditions shall prevail.
\nBy placing a Booking with us, you confirm that you have read and agree to this Cancellation Policy in full.
\nYou may cancel a Booking at any time before our CRM team member arrives at your address for pickup, at no charge and with no penalty.
\nTo cancel before collection, contact us through any official channel:
\nIf you have made any advance payment for the cancelled Booking, a full refund will be processed to your original payment method within 7 Working Days.
\nWe recommend cancelling as early as possible so that our team member is not already en route to your address. A Booking cannot be considered cancelled until you have received acknowledgement from us through an official channel.
\nOnce our CRM team member has collected your Garments and they have been transported to our Facility, but before our Laundry Manager has commenced any cleaning or treatment, cancellation may be possible subject to the following:
\nOnce our Laundry Manager has commenced any cleaning, treatment, pressing, stain removal or any other process on your Garments, cancellation is not possible under any circumstances.
\nAt this stage:
\nThis policy exists because once cleaning commences, resources, chemicals, time and specialist expertise have been committed to your Order and cannot be recovered.
\nWe reserve the right to cancel any Booking at any time at our sole discretion. Circumstances in which we may cancel include but are not limited to:
\nBefore collection: Full refund of any advance payment within 7 Working Days.
\nAfter collection but before processing: Garments returned to the Customer. Full refund of any advance payment within 7 Working Days. No handling charge applied where cancellation is due to our determination about the Garment's condition.
\nAfter processing has begun: We will complete the process and issue an invoice. The Customer remains liable for payment.
\nWe are not obliged to disclose our reason for cancellation except where required by applicable Indian law.
\nIf you are dissatisfied with the result of a cleaning, a re-clean — not a cancellation — is the appropriate remedy.
\nA re-clean is not a cancellation. It does not entitle you to a refund and does not affect the payability of the original invoice.
\nWhere a refund is due under this policy, the following applies:
\nIf you believe a refund is owed and has not been received within 7 Working Days, please contact info@theswisslaundry.com with your Order reference and payment details.
\nIf you cancel a Booking after collection, decline delivery, or fail to collect Garments that have been cleaned, our uncollected garments policy applies in full:
\nDeclining delivery or failing to collect Garments does not cancel your obligation to pay for Services rendered. The invoice remains payable in full, with storage charges accruing as above.
\nCancellations of Orders placed under any promotional offer, discount scheme, referral programme or special pricing arrangement are subject to this Cancellation Policy in full. No special cancellation rights are conferred by promotional pricing.
\nCorporate and institutional clients with credit accounts are subject to this Cancellation Policy with the following additional terms:
\nWhere we are unable to fulfil an Order due to a force majeure event — as defined fully in our Terms & Conditions — the following cancellation rights apply:
\nWe will not be liable for any consequential loss arising from force majeure cancellations or delays.
\nThis Cancellation Policy is governed by the laws of India, including the Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules 2020. All disputes arising from this policy are subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal, India.
\nIf you have a complaint about a cancellation or refund decision, please contact our Grievance Officer:
\nWe reserve the right to update this Cancellation Policy at any time without prior notice. The current version is always available at theswisslaundry.com/cancellation-policy.
\nGrievance Officer
\nMr. Anand Bhatt
\n\n Managing Director, Swiss Laundry Private Limited
\n info@theswisslaundry.com · \n +91 9836233354
\n P-4 Kasba Industrial Estate, Kolkata — 700107
\n Acknowledgement within 48 hours · Resolution within 30 days\n
Also read: Terms & Conditions · Privacy Policy
\nEst. 2013
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