TSL
\n \nThe Swiss Laundry
\nDry cleaning FAQ Kolkata. Laundry FAQ Kolkata. Carpet cleaning FAQ. The Swiss Laundry questions and answers. Dry cleaning price Kolkata. Laundry pickup Kolkata. Garment care questions India.
\n\n\n\n\n\nThe Swiss Laundry · Frequently Asked Questions
\nEvery question we are asked, answered as completely as we can. If your question is not here, call us on 9836233354 or message us on WhatsApp — we will answer it directly.
\n\nThe Swiss Laundry is a professional dry cleaning, laundry and carpet cleaning service based in Kolkata. Founded on 7 October 2013, we operate from P-4 Kasba Industrial Estate, Phase III, E.M. Bypass (East), Kolkata 700107. We were among the first laundry service providers in India to introduce Hydrocarbon dry cleaning technology.
\nThe Swiss Laundry was founded on 7 October 2013 in Kolkata. What began as a single facility has grown to serve over 12,000 clients and handle over 1,50,000 garments across dry cleaning, laundry, carpet care and stain removal.
\nOur facility is at P-4 Kasba Industrial Estate, Phase III, E.M. Bypass (East), behind Ruby Hospital, before Urbana NRI complex, Anandapur, Kasba, Kolkata — West Bengal 700107.
\nWe are open Monday to Saturday, 10AM to 5PM for pickup and delivery. We are closed on Sundays and public holidays.
\nPhone: 9836233354 or 9836233354. WhatsApp: +91 83358 88167. Email: info@theswisslaundry.com. You can also book a pickup via our mobile app on iOS or Android.
\nYes. The Swiss Laundry app is available on iOS (App Store: id1630547588) and Android (Google Play: com.theswisslaundry.app). You can book pickups, track orders and manage your account through the app.
\nYes. You can reach us on WhatsApp at +91 83358 88167 for bookings, queries and order updates.
\nWe offer dry cleaning (Hydrocarbon and Perc), professional laundry (machine wash and hand wash), carpet and home care cleaning (hot water extraction and encapsulation), stain removal, steam ironing, and doorstep pickup and delivery across Kolkata.
\nYes. We offer doorstep pickup and delivery throughout Kolkata — all areas, no restriction. Our team collects garments from your home and delivers them back clean and packaged within the agreed turnaround time.
\nPickup and delivery is free for orders above INR 1,000 plus GST, or for orders of 5 or more garments. For smaller orders, a pickup charge applies.
\nWe cover all areas of Kolkata — there is no geographic restriction. From South Kolkata to Salt Lake, New Town, Howrah and beyond, we collect from and deliver to any address across the city.
\nYou can book a pickup via our mobile app (iOS or Android), by calling 9836233354 or 9836233354, or by messaging us on WhatsApp at +91 83358 88167.
\nThere is no minimum order value to use our service. However, free pickup and delivery applies to orders above INR 1,000 plus GST or 5 or more garments.
\nEvery garment is individually packed after cleaning, pressing and quality inspection. Dry cleaned garments are returned in protective covers. Laundered garments are folded or hung as appropriate for the garment type.
\nYes. Our laundry management software (developed with Nine Modules) allows you to track your order online from anywhere, at any time. Tracking is available via the app and the website.
\nCall or WhatsApp us to reschedule. Our team will confirm a time that works for you before coming.
\nOur standard turnaround time is 48 working hours from collection to delivery. This covers dry cleaning, laundry and most garment types.
\nYes. We offer same day service, 24-hour service, and express service. We also offer a 1-hour dry cleaning service. Call or WhatsApp us to confirm availability for your specific garment and service type.
\nStandard dry cleaning turnaround is 48 working hours. Express service is available in 24 hours. Same day and 1-hour service available — please call to confirm.
\nStandard laundry turnaround is 48 working hours. Same day and 24-hour options are available on request.
\nCarpet cleaning typically takes 3 to 5 working days from collection to delivery — the additional time accounts for cleaning, drying and quality inspection at our facility.
\nOur price list is available on the app (iOS and Android) and on our website at theswisslaundry.com/price-list. You can also call us on 9836233354 for a quote on a specific garment or service.
\nWe accept UPI, online transfer, credit card, debit card and cash. We promote digital and cashless payment methods. We actively promote digital and cashless payment methods.
\nYes. We offer a membership card programme. Details are available on the app and at theswisslaundry.com/membership.
\nYes. Swiss Laundry gift cards are available and are a popular choice for weddings and occasions. Details at theswisslaundry.com/gift-cards.
\nYes. We run periodic offers and discounts. Current offers are available on the app and at theswisslaundry.com/offers.
\nYes. We have a referral programme — refer a friend and earn rewards. Details at theswisslaundry.com/referral.
\nDry cleaning is the process of cleaning garments without water. Garments are cleaned using eco-friendly dry cleaning solvents in specialist machines. The term 'dry' refers to the absence of water — the process does use liquid solvent, but no water. Dry cleaning removes oils, grease, and soiling that water cannot dissolve.
\nWe use both Hydrocarbon and Perc (Perchloroethylene) dry cleaning solvents, depending on the garment. Hydrocarbon is gentler and eco-friendlier, preferred for delicate fabrics. We were among the first laundry services in India to introduce Hydrocarbon dry cleaning technology.
\nYes. Dry cleaning is the appropriate method for silk sarees, particularly those with embroidery, zari work or heavy borders. The solvent-based process cleans without wetting the fibre, preventing shrinkage, colour bleed and damage to embellishments.
\nYes. Bridal lehengas are among our most frequently handled garments. We use Hydrocarbon dry cleaning for most bridal wear — gentle on embroidery, zari, stones and embellishments. Each piece is assessed individually before cleaning begins.
\nYes. Leather and suede require specialist dry cleaning processes and specific solvents. We handle leather jackets, suede jackets and leather accessories.
\nYes. Velvet curtains and lined curtains with delicate fabrics are dry cleaned. Cotton and synthetic curtains are typically wet cleaned or laundered.
\nYes. Wool, cashmere, pashmina and suit fabrics are best maintained through professional dry cleaning. Water washing can cause felting and shrinkage in wool — dry cleaning avoids this entirely.
\nYes. Dry cleaning with Hydrocarbon solvent is the safest method for embroidered garments, zari work, mirror work and stone-embellished pieces. Water washing would damage the embellishments and cause colour bleed in dyed threads.
\nGarments can typically be dry cleaned up to 100 times, depending on the fabric type and the dry cleaning process used. Professional dry cleaning with modern eco-friendly solvents is gentle enough to maintain fabric quality across many cleaning cycles.
\nNo. Petrol cleaning is a rudimentary method where garments are spot-cleaned with petroleum — it is harmful to fabric and does not clean the entire garment. Our dry cleaning uses modern, eco-friendly Hydrocarbon and Perc solvents in enclosed professional machines. The two processes are entirely different.
\nDry cleaning uses solvent — no water. Laundry uses water with detergent. Dry cleaning is appropriate for delicate fabrics, embellished garments and items where water would cause damage. Laundry is appropriate for everyday garments — cotton, linen, synthetics, bedding and most casual wear. The choice is made per garment at assessment.
\nYes. We offer machine wash using industrial washer extractors for robust garments, and hand wash for delicate fabrics — silk, fine wool, embroidered wear and anything that mechanical agitation would damage.
\nSome silk sarees can be wet-cleaned if the care label confirms it is safe and the fabric and dye are tested as stable. Most heavily embroidered or zari-bordered silk sarees are dry cleaned rather than washed. We assess each saree before recommending a method.
\nYes. Household linens — bedsheets, pillowcases, duvet covers, towels — are machine washed at 60°C for effective hygiene cleaning. We handle domestic and bulk linen.
\nYes. School uniforms are a frequent service. Machine washed at 40-60°C depending on fabric, steam pressed to specification, returned ready to wear.
\nFabric softener is used selectively. It is not used on towels (softener reduces absorbency), sportswear (reduces moisture-wicking properties) or certain technical fabrics. For standard cotton and linen garments, a measured amount of fabric conditioner is used in the final rinse.
\nYes. Steam pressing is part of the standard laundry process. Shirts are pressed on shirt forms for collar and cuff precision. Formal trousers are pressed on trouser presses. Every garment is finished before packaging.
\nYes. Stain removal is a specialist service. Our team identifies the stain type — oil, protein, tannin, ink, dye or composite — and applies the appropriate chemical treatment. The process is supervised by our laundry manager.
\nCurry stains are one of the most common stains we treat in India. Curry contains both oil and turmeric dye — they require separate treatments. Fresh curry stains have a significantly higher success rate than dried or set stains. Bring the garment to us as soon as possible.
\nYes. Oil and grease stains respond well to specialist pre-treatment. The longer oil sits in a fabric, the more it oxidises and the harder it becomes to remove — early treatment gives the best results.
\nYes. Ink stains can be removed with appropriate solvent treatments. Ballpoint, gel and printer ink each require different solvents. We have treated all three successfully.
\nYes. Sweat stains — particularly the yellow underarm discolouration on white cotton — are treated with enzyme and oxidising agents that break down the protein and salt deposits. Multiple treatments are sometimes required for old, set stains.
\nYes. Fresh wine stains — red or white — respond well to treatment. Old, dried wine stains are harder to remove and may require multiple treatments. The same applies to coffee and tea stains.
\nYes. Blood stains are protein stains treated with enzyme-based agents. Cold water treatment is critical — hot water sets protein stains permanently. If you are treating at home before bringing the garment, use only cold water.
\nSome stains permanently alter fabric and cannot be fully removed regardless of treatment: very old oxidised oil stains, permanent fabric dye bleach damage (where the fabric colour itself has been removed), rust stains on delicate fabrics, and some chemical bleach spills. We assess every garment and are honest about what is achievable before beginning.
\nYes. We clean all types of carpets and rugs — handmade Persian and Kashmiri rugs, machine-made carpets, dhurries and more. We use hot water extraction for machine carpets and encapsulation for handmade and natural fibre rugs.
\nYes. Handmade rugs require encapsulation cleaning only — hot water extraction would cause dye bleed and pile distortion on natural fibre rugs. Each rug is assessed individually for fibre type, dye stability and pile direction before cleaning.
\nYes. Fabric sofas and upholstered furniture are cleaned using hot water extraction at your home. Delicate or antique upholstery is assessed individually before any cleaning begins.
\nYes. Cotton, linen and synthetic curtains are wet cleaned or laundered. Velvet curtains are dry cleaned only. Lined curtains have the lining and face fabric assessed separately.
\nWe collect carpets, rugs, curtains and soft furnishings from your home and clean them at our facility in Kasba Industrial Estate. We do not clean carpets in your home. Upholstery that cannot be moved — sofas, large armchairs — is cleaned at your home using portable professional equipment.
\nYes. Soft toys and cushions are cleaned using the appropriate method for the fill material — machine wash for cotton-filled items, encapsulation or spot cleaning for foam-filled items. Colour stability is tested before cleaning begins.
\nHigh-traffic areas: every 6 months. Living rooms: every 12 months. Bedrooms: every 18 months. Handmade rugs: every 12 to 18 months. More frequently in homes with children, pets or allergy sufferers.
\nYes, always. Every garment is assessed at intake and the care label is read before any cleaning method is chosen. The care label instruction is a legal requirement of the manufacturer — we treat it as a minimum standard, not a guideline.
\nYes. Dry cleaning plastic covers are packaging for transport — not for long-term storage. Storing garments in sealed plastic traps moisture and can cause yellowing, mildew and fabric degradation over time. Remove the cover, allow the garment to air for a few hours, then store in a breathable cotton or muslin garment bag.
\nAfter professional dry cleaning, store the lehenga in a breathable cotton or muslin cover — never plastic. Keep in a cool, dry, dark location. Do not stack heavy items on top of it. Check every six to twelve months and re-clean if needed before a long storage period.
\nWe clean bridal lehengas professionally but do not offer long-term preservation or storage services. After cleaning, we return the garment — storage is the customer's responsibility. We recommend breathable muslin storage and periodic inspection.
\nAs needed — when it has been worn, perspired in, or stored for a long period. Dry cleaning up to 100 times is safe with modern eco-friendly solvents. There is no benefit in cleaning a saree that has not been worn.
\nEvery garment is tagged with a unique identifier at intake and tracked through all steps of the process via our laundry management software. Garments are assessed before cleaning, quality checked after cleaning and pressing, and inspected before packaging. You can track your order via the app at any point.
\nWe take full responsibility for damage caused during our cleaning process. Our damage policy provides compensation of up to 10 times the cleaning charge for the affected garment, subject to assessment and approval by our laundry manager. Pre-existing issues identified at intake are documented before cleaning begins.
\nYes. Every garment goes through a quality check by our laundry manager before final pressing and packaging. Stain resolution, colour uniformity, fabric integrity and finish are all inspected. Garments that do not meet our standard are re-processed before return.
\nContact us immediately. We will assess the garment and if the result does not meet our standard, we will re-clean at no charge. Our goal is that every garment returns to you in the best possible condition.
\nGarments in our care are covered under our damage compensation policy — up to 10 times the cleaning charge for damage caused by our process. We are not a general insurance provider. We recommend customers with extremely high-value heirloom pieces discuss the garment with us at booking so appropriate care protocols can be agreed.
\nYes. We work with offices and corporate clients on bulk laundry and dry cleaning. Contact us on 9836233354 or info@theswisslaundry.com to discuss your requirements and volume.
\nWe do not do alterations in-house, but we work with trusted tailoring partners. If you need alterations alongside cleaning, let us know and we will arrange it through our partners at your cost.
\nYes. We offer professional laundry training. Contact us on 9836233354 for details about our training programmes.
\nYes. Designer and couture garments are assessed individually. We use Hydrocarbon dry cleaning for most delicate designer pieces — the gentlest professional cleaning method available. Each garment is handled according to its specific fabric, construction and care requirements.
\nYes, with care. Vintage and heirloom textiles are assessed very carefully before any treatment begins — older fibres and dyes may not respond the same way as modern fabrics. We discuss the garment with the customer before proceeding.
\nBook a pickup via the app, by calling 9836233354, or on WhatsApp. Our team confirms the pickup time. We collect your garments, assess them at our facility, clean and finish them, quality check, and deliver them back within the agreed turnaround time.
\nEvery garment is tagged with a unique identifier at collection. At our facility, each piece is assessed — fabric type, care label, soiling, stains, pre-existing damage — before the cleaning method is chosen. Pre-existing issues are documented before cleaning begins.
\nSame day and 1-hour services are available on request — please confirm availability when booking. Standard turnaround begins from the time of collection.
\nOur cleaning process comprises twelve steps: Booking, Collection, Intake & Documentation, Sorting & Assessment, Stain Pre-treatment, Cleaning (dry cleaning, machine wash or hand wash), Post-cleaning Inspection, Drying, Quality Check, Steam Pressing & Finishing, Final Inspection, and Delivery. Each step is logged in our management software.
\nStill have a question?
Call us or message us directly.
9836233354 · 9836233354 · info@theswisslaundry.com
\nEst. 2013
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