TSL
\n \nThe Swiss Laundry
\nLegal
\nThis Privacy Policy explains how Swiss Laundry Private Limited — operating the brand The Swiss Laundry — collects, uses, stores and protects your personal information. It covers our website, mobile app, WhatsApp communications, SMS, payment processing, Meta advertising and compliance with Indian data protection law including the DPDPA 2023.
\n\nThe Swiss Laundry is a brand owned and operated by Swiss Laundry Private Limited, a company registered in India providing professional dry cleaning, laundry, carpet cleaning and garment care services.
\nThis policy applies to all services offered under The Swiss Laundry brand including our website (theswisslaundry.com), our iOS and Android mobile applications, and all in-person and digital service interactions.
\nInformation you provide directly:
\nAccount data — created after first booking:
\nNo personal account is created when you browse our app. An account is created only after you place your first service booking with us. This account stores your order history, saved addresses and service preferences. You may request deletion of this account at any time from within the app or by contacting us.
\nInformation collected automatically:
\nInformation from third parties:
\nWe do not sell, rent or trade your personal data. We share it only in the following specific circumstances:
\niOS App Store:
\nAccount deletion — Apple requirement:
\nYou can delete your account from within the app under Settings → My Account → Delete Account. Order invoices required for tax compliance are retained for 3 years as required by Indian law.
\nGoogle Play Store:
\nWe use two payment processors:
\nWe do not store, log or access your full card number, CVV or net banking credentials at any point. We retain only the transaction reference number and payment status for order records.
\nCash on delivery is also available. No payment data is collected for cash transactions.
\nWe use the official WhatsApp Business API (Meta Platforms Inc.) to communicate with customers regarding bookings, order updates and service information.
\nHow we use WhatsApp:
\nConsent and opt-out: We only message customers who have shared their number for service purposes or explicitly opted in. You can opt out at any time by replying STOP or emailing info@theswisslaundry.com.
\nAll messages are end-to-end encrypted. Message content is not shared with Meta. As of 2025, WhatsApp has not published an India-specific DPDPA Data Processing Agreement — we are monitoring this and have requested one from Meta.
\nWe send two types of SMS:
\nTRAI / DLT Compliance:
\nSwiss Laundry Private Limited is registered as a Principal Entity on the DLT platforms of STPL, BSNL and Vodafone under TCCCPR 2018 and its 2025 amendments.
\nWe actively run paid campaigns on Facebook and Instagram through Meta Business Manager.
\nWhat we share with Meta:
\nYour choices:
\nWe currently do not use Google Analytics or any third-party analytics tool on theswisslaundry.com.
\nWhen we implement Google Analytics in future, this policy will be updated to disclose what data it collects, data retention period, how to opt out, and our Data Processing Agreement with Google.
\nWe will update this policy and provide clear notice before any analytics tracking begins. No analytics tracking is currently active on our website.
\nThe Digital Personal Data Protection Act 2023 (DPDPA) took partial effect on November 13, 2025 and will be fully in force by May 2027. We are committed to full compliance.
\nOur obligations as a Data Fiduciary:
\nUnder the DPDPA 2023, IT Act 2000 and IT (Sensitive Personal Data) Rules 2011, you have the following rights:
\nContact info@theswisslaundry.com or +91 9836233354. We acknowledge within 48 hours and resolve within 30 days.
\nUnder the DPDPA 2023, a child is defined as any individual under 18 years of age.
\nOur services are intended for adults. We do not knowingly market to or collect personal data from children. If a booking is made for garments belonging to a child, the account is held in the name of the adult placing the booking.
\nIf we are required to process personal data of a child, we will obtain verifiable parental or guardian consent using government-authorised identity documents as required under DPDP Rules 2025.
\nIf you believe we have inadvertently collected a child's data without parental consent, contact info@theswisslaundry.com immediately and we will delete it promptly.
\nIn the event of a personal data breach, Swiss Laundry Private Limited will:
\nIf you believe your data held by us has been compromised, contact info@theswisslaundry.com or +91 9836233354 immediately.
\nWe will update this Privacy Policy to reflect changes in our practices, technology or regulatory requirements — including updates to DPDPA Rules, TRAI regulations, Apple App Store guidelines or Google Play policies.
\nWhen we make material changes we will update the date at the top of this page. For significant changes, we will notify you by email or within our app.
\nWe specifically commit to updating this policy before activating Google Analytics on our website.
\nYour continued use of our services after any change constitutes acceptance of the revised policy.
\nGrievance Officer
\nMr. Anand Bhatt
\n\n Managing Director, Swiss Laundry Private Limited
\n info@theswisslaundry.com · \n +91 9836233354
\n P-4 Kasba Industrial Estate, Kolkata — 700107
\n Acknowledgement within 48 hours · Resolution within 30 days\n
We care about your garments.
We care about your data just as much.
Est. 2013
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